Privacy Policy

Personal information will never be sold and only shared for the purposes of completing a transaction and delivering your gift(s).

Security Policy

This site is protected by Geotrust. Merchant services with advanced security technology provided by Securenet and integrated with the BigCommerce shopping cart.

TheCareBasket.com, BigCommerce, and SecureNet are all PCI Compliant. Security procedures have been reviewed, approved and are up-to-date. In addition, customer card information is not seen nor held by TheCareBasket.com. We rely on the SecureNet protocols to verify the legitimacy of transactions. After which, we fill order requests, verify addresses and follow through with shipping.

Keeping your personal information secure and private is very important to us.

Return Policy

 You may return any gift for any reason (excluding fruit or baked goods). Unless TheCareBasket.com is in error or the gift is damaged in transit, you will be responsible for return shipping costs along with a 20% stocking fee.

To return a gift that was damaged in transit or shipped in error, a call tag or return shipping label will be provided. Please wait to receive the call tag to ensure that all claims are handled properly and to keep cost and confusion at a minimum.

Please Note: Substitutions of some items in a gift basket are not considered reason for a return. As stated in the Substitutions section, at time it becomes necessary to make comparable substitutions due to product availability or for seasonal reasons.

Refunds, full or partial, will not be offered unless the gift is returned to the point of origin. Gifts must either be in the original condition or damages must be viewable for a shipping damage claim to be made.

All customer claims must be made within 3 business days of gift delivery. All claims must be issued either by e-mail at: customercare@thecarebasket.com or through the Contact Us form.

Shipping Policy

GENERAL INFORMATION

• Orders do not ship on weekends or holidays.
• Shipping is based on boxed weight, dimensions and destination.
• Any expedited orders (not Ground) placed before 12 pm on a business day will ship same day.
• Ground Shipping orders will be processed and generally shipped in 1 - 2 business days
• Orders will be processed and generally arrive within 3 - 9 business days based on the shipping destination
• Any change requests after your order has been submitted cannot be guarranteed.
• Orders with an address with a PO Box or military addresses will ship USPS (more information below)
• Undeliverable packages are subject to fees (see below)
• Address corrections are subject to fees (see below)
• Special considerations may be necessary for fruit and chocolate items (see below)

MILITARY SHIPPING / PO Boxes

All packages are shipped USPS and delivery times take an extra 1 - 2 days or more.

Pease note: Given the destinations, distances and extra delivery time, shipping chocolate and perishable items like fruits, meats and cheeses are not a good idea and are strongly discouraged. So please be advised that TheCareBasket.com will accommodate your wishes if at all possible, however, we will not be responsible for perishable items not traveling well when sent to military locations overseas or in arid climates. TheCareBasket.com will not be held responsible for anything other than shipping the wrong order.

In addition, the military has placed restrictions on shipping to FPO and APO destinations. They are as follows:

• Orders may not exceed $70.00
• Box Size may not be larger than 18 x 16 x 12 in.

Also, please be aware that USPS shipments are not trackable. TheCareBasket.com will not be responsible for non-trackable packages. All packages are sent at the buyer's risk. Once delivered, there will be proof of delivery.

There is no express service on USPS shipments. Standard ground is the only options.

SHIPPING FRUIT

Restrictions may apply to shipping fruit and It is strongly recommended that fruit be shipped Next Day or Second Day. To see a complete description of the rules on shipping fruit, go here.

Strawberries must be shipped Next Day. TheCareBasket.com will not be responsible for freshness issues if strawberry gifts are not shipped Next Day. 

SHIPPING CHOCOLATE

Chocolate must be shipped Next Day between May 15th and mid-October. TheCareBasket.com will not be responsible for damaged / melted chocolate. 

UNDELIVERABLE PACKAGES

All packages returned 'undeliverable' for whatever reason, will be leave the buyer responsible for a 20% restocking fee as well as the return shipping charges. 

ADDRESS CORRECTION FEES

The address correction fee for UPS Ground is $12.50 and for UPS Air is $15.00. 

Substitutions Policy

Due to availability of certain seasonal items or discontinuation of packaging materials, we reserve the right to make substitutions when necessary. Packaging may not be identical to the products photography since designer packaging does change quite frequently. Any substitution made will be of comparable value, quality and aesthetic appeal based on the judgement of our experience staff and talented designers. With this in mind please be aware that a substitution or variance in flavor or packaging does not justify a discount, a refund or an item being returned at our expense.