Store Policies

Privacy Policy

Personal information will never be sold and only shared for the purposes of completing a transaction and delivering your gift(s).

 

Security Policy

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This site is protected by a dedicated certificate with Geotrust®. GeoTrust® SSL delivers 256-bit encryption and reputable third-party business identity authentication. Additionally, merchant services with Securenet and integrated with the BigCommerce shopping cart offer the best in advanced security technology.

Not All SSL's are the same and that's why an SSL provider must be chosen wisely. GeoTrust is an established, reliable and secure independent certificate authority. The premium certificate used for TheCareBasket.com is 256-bit encryption. It should be issued from a globally-available root infrastructure using 2048-bit RSA keys or better. The SSL issuing authority (GeoTrust)  maintains industrial-strength data centers and disaster recovery sites optimized for data protection and availability. The SSL certificate authority must have its authentication practices audited annually by a trusted third-party auditor such as KPMG, Deloitte & Touche, or Ernst & Young. GeoTrust (this store provider) meets all of these requirements.

In addition, customer card information is not seen nor held onsite or on Care Basket computors. We rely on the SecureNet protocols to verify the legitimacy of transactions. After which, we fill order requests, verify addresses and follow through with shipping.

The only private information  we have access to is mailing info. and  email addresses. Keeping your personal information secure and private, as far as address is very important to us. As stated in the privacy policy, personal information will never be sold and only shared for the purposes of conducting a transaction or delivering a package. Please feel free to contact us through the contact us page or call 802.332.6832 with any questions or concerns.

 

Return Policy

 You may return any gift for any reason within 3 days of delivery. Please contact us through the Contact Us page, if you wish to return a gift and we will be in touch with instructions and a return shipping label. Shipping damage will require a claim made to the shipper, so please let us know if that is the reason. All gifts must be returned to the point of origin, therefore wait for instructions. Gifts must be returned in their original condition and unopened.  

Please Note: Substitutions of some items in a gift basket are not considered reason for a return. As stated in the Substitutions section, at time it becomes necessary to make comparable substitutions due to product availability or for seasonal reasons.

A Refund will be executed once the returned gift is received.

 

Shipping Policy

GENERAL INFORMATION

  • Orders do not ship on weekends or holidays.
  • Shipping is based on boxed weight, dimensions and destination.
  • Any expedited orders (not Ground) placed before 12 pm on a business day will ship same day.
  • We reserve the right to change shipping methods to comparable methods or upgraded stature.
  • Ground Shipping orders will be processed and generally shipped in 1 - 2 business days
  • Orders will be processed and generally arrive within 3 - 9 business days based on the shipping destination.
  • Any change requests after your order has been submitted cannot be guarranteed.
  • Orders with an address with a PO Box or military addresses will ship USPS (more information below).
  • Undeliverable packages are subject to fees (see below).
  • Address corrections are subject to fees (see below).
  • Special considerations may be necessary for fruit and chocolate items (see below).

 

SHIPPING TO HOSPITALS and similar locations

Gifts sent to hospitals are delivered to the front desk or loading dock, not to the patient's room, and are therefore prone to go missing. Please be advised that there is that risk and TheCareBasket.com will not be responsible for missing baskets in hospitals.

 

MILITARY SHIPPING / PO Boxes

All packages are shipped USPS and delivery times take an extra 1 - 2 days or more.

Pease note: Given the destinations, distances and extra delivery time, shipping chocolate and perishable items like fruits, meats and cheeses are not a good idea and are strongly discouraged. So please be advised that TheCareBasket.com will accommodate your wishes if at all possible, however, we will not be responsible for perishable items not traveling well when sent to military locations overseas or in arid climates. TheCareBasket.com will not be held responsible for anything other than shipping the wrong order.

In addition, the military has placed restrictions on shipping to FPO and APO destinations. They are as follows:

  • Orders may not exceed $70.00
  • Box Size may not be larger than 18 x 16 x 12 in.

Also, please be aware that USPS shipments are not trackable. TheCareBasket.com will not be responsible for non-trackable packages. All packages are sent at the buyer's risk. Once delivered, there will be proof of delivery.

There is no express service on USPS shipments. Standard ground is the only options.

 

SHIPPING FRUIT

Restrictions may apply to shipping fruit and It is strongly recommended that fruit be shipped Next Day or Second Day. To see a complete description of the rules on shipping fruit, go here.

Strawberries must be shipped Next Day. TheCareBasket.com will not be responsible for freshness issues if strawberry gifts are not shipped Next Day. 

 

SHIPPING CHOCOLATE

Chocolate must be shipped Next Day between May 15th and mid-October. TheCareBasket.com will not be responsible for damaged / melted chocolate. 

 

UNDELIVERABLE PACKAGES

All packages returned 'undeliverable' for whatever reason, will be leave the buyer responsible for a 20% restocking fee as well as the return shipping charges. 

 

ADDRESS CORRECTION FEES

The address correction fee for UPS Ground is $12.50 and for UPS Air is $15.00. 

 

Substitutions Policy

Due to availability of certain seasonal items or discontinuation of packaging materials, we reserve the right to make substitutions when necessary. Packaging may not be identical to the products photography since designer packaging does change quite frequently. Any substitution made will be of comparable value, quality and aesthetic appeal based on the judgement of our experience staff and talented designers. With this in mind please be aware that a substitution or variance in flavor or packaging does not justify a discount, a refund or an item being returned at our expense.